Warranty

MANUFACTURER’S WARRANTY

Oshatoes overshoes are covered under a 3-month warranty, from date of purchase, against manufacturing defects, following a normal use only.

Acton waterproof overshoes are covered under a 6-month warranty, from date of purchase, against manufacturing defects, following a normal use only.

The warranty does not cover :

  • Damage caused by accident, misuse, inadequate care, negligence;
  • Normal wear and tear;
  • The natural breakdown of colors and materials used in the overshoes workmanship.

Slight variations in color and/or texture are inherent to natural rubber and PVC. They are a valued characteristic of this material and therefore not considered a defect.

All claims must be made through the retailer where the product was purchased, with original proof of purchase. The retailer will apply its own policy of repair, exchange or return.

AUTHORIZED RETAILERS

The warranty only applies to products purchased directly from an Oshatoes AUTHORIZED retailer or from Oshatoes.com . Warranty is automatically voided if product was purchased at an UNAUTHORIZED retailer including liquidation centers, flea markets, online auction websites, classified ads and any other unauthorized resellers. Therefore, a proof of purchase is mandatory with each claim.

PURCHASES ON OSHATOES.COM

All products bought on our website oshatoes.com can be returned or exchange within 30 days of placing your order. Your product must be in original and unworn condition and must be sent back in their original packaging in new condition in order to get a reimbursement or an exchange. For a defective product, for online product purchases through oshatoes.com, the same warranty applies.

  • Send an email to info@regence.ca
  • Your e-mail must include the following information :
    • First name
    • Last name
    • Full address
    • Phone number (daytime)
    • E-mail address
    • Product number 
    • Size
    • Product picture and its defect
    • Copy of sales receipt

Once your application is processed someone will contact you. The product will either be repaired, replaced or refunded at our discretion.

Depending on the time of the year, please note that your claim may take up to 10 business days to be processed.