Return & Exchange Policy

All products bought on oshatoes.com can be returned or exchange within 30 days of placing your order. Your product must be in original and unworn condition and must be sent back in their original packaging in new condition in order to get a reimbursement or an exchange.

Claims should be submitted as follows:

  • Contact us 
  • Your e-mail must include the following information:
    • First name
    • Second name
    • Full address
    • Phone number (daytime)
    • E-mail address
    • Product number
    • Size
    • Product picture and its defect
    • Copy of sales receipt

Please allow around 15 days for returns/exchanges processing to be completed and for the reimbursement to be issued or the exchange to be sent. When the return/exchange is processed, you will receive an email to notify you. Refunds will be issued by the original method of payment, upon receipt and inspection of returned goods.

ITEMS AT 50% OFF AND MORE ARE CONSIDERED A FINAL SALE AND NO EXCHANGE OR REFUND ARE POSSIBLE.

PRODUCTS PURCHASED FROM A RETAILER

All claims must be made through the retailer where the product was purchased, with original proof of purchase. The retailer will apply its own policy of repair, exchange or return.

DEFECTIVE PRODUCT

Return it with proof of purchase to the retailer where the product was acquired and they will apply their return/exchange policy.

For online product purchases through oshatoes,com, the 3-month warranty applies on Oshatoes overshoes and 6-month warranty applies on Acton city and work waterproof overshoes.

Claims should be submitted as follows:

  • Contact us 
  • Your e-mail must include the following information:
    • First name
    • Second name
    • Full address
    • Phone number (daytime)
    • E-mail address
    • Product number
    • Size
    • Product picture and its defect
    • Copy of sales receipt
Please allow around 15 days for returns/exchange processing to be completed and for the reimbursement to be issued.